In view of the current context linked to Covid-19, we wanted to let you know that we are very up to date with recommendations of the World Health Organization (WHO) and our NHS and the Government, in order to allow you to receive your glasses with peace of mind.
Are you still open?
We understand that many Opticians will be closed due to social distancing.
If you have any concerns about your vision and need some advice, you can contact our Eye Specialists Optometrist at:
firstname.lastname@example.org . . . and request a callback.
Your call will be diverted to one of our Optometrists who, together have a combined Clinical experience of over 45yrs. If you don't get through, leave a message, and they will call you back.
As Eyecare Optometrists, we will do all that we can to help you with your eye care needs.
My prescription is out of date. What shall I do?
The GOC (General Optical Council) has relaxed the rules, due to Covid-19.
This means that if your prescription has expired, but you need a pair of glasses, you can still go ahead, and purchase glasses.
There are two types of Opticians:
- Dispensing Opticians. These Opticians dispense glasses.
- Ophthalmic Opticians. These are Optometrists, who perform the eye exam, detect and diagnose eye diseases, as well as dispense glasses.
Please do reach out if you need any help at email@example.com and request a call back from our Optometrist.
What are you doing to respect the current social distancing?
Our Optometrists, creative and tech teams are currently working from home.
Our office has a secure entrance that has the protocol set out by the WHO guidelines. Our Lab and stock rooms are running on separate shifts, to ensure the safety of our staff.
We have hand sanitisers placed on entrance, gloves while working, and hand sanitisers in our labs and stock rooms.
As a consequence, we have (even more) reinforced our standards of hygiene with glasses handling.
Can I still take out a home trial?
Yes. As long as our delivery Royal Mail partners are operating, then so are we.
We do understand, that it may take longer to return the home trials. If you can aim to send them back asap, that will be great.
When will I get my glasses?
If your glasses are straight forward prescription, and we have your lenses in stock, we will be able to get your glasses out to you within the week. If your lenses are out of stock, please allow around 10 working days.
If they are bespoke jobs, such as bifocals, varifocals and some thinner lenses, please allow approximately 3 weeks. This is due to Covid-19. We will do all that we can to get them put to you sooner.
If you need your glasses urgently, please do reach out to us on firstname.lastname@example.org
We will do all that we can to help.
Can you give me a good deal during this lock down period?
Yes. We're all in this together. We are all feeling the effect of this period.
Buy a Pair, Give some Care
Supporting each other - here's how
1. We have now opened the availability of our first-time buyers' promotion both to new and returning customers.
Please use “NOW50” discount code at checkout to get 50% off your frames, antiglare coating and sunglasses tints.
2. For every sale, whether you choose to gift the frontline or go for the 'NOW50' code, we will donate food items to our local food banks to support the most vulnerable.
We are also working in supporting those going through trauma from their past. We will update this here, as we receive more direction on this.
Supporting our frontline
Purchase a pair of glasses and use code “FRONTLINE” at checkout.
This will automatically donate a pair of glasses to our frontline emergency key workers and our NHS. It will allow us to donate a pair of Distance or Reading glasses on your behalf.
If you know someone on the frontline, and you want to nominate them for your gift, email us at email@example.com. Otherwise, we will use our registered list of NHS & Key Workers. We will gift them from you. We will also let you know who your gift went to unless you wish to remain anonymous.
Only one code can be used at checkout.
If you have any suggestions on how we can support each other better, please let us know, and we'll do all that we can to help while supplies last.