Returns & Refund

Terms and Conditions including Refund and Returns Policy

1. If you notice any issues upon receiving your glasses, please don't hesitate to contact us. We're here to ensure your vision is just right! Please note that charges may apply based on the type of lenses involved

2. We’ll process refunds for items only if there’s a fault with the frame. If that’s the case, drop us a line, and we’ll send you a prepaid returns label.

3. Due to us providing a bespoke service, once glasses have been made to specifically to your order, returns cannot be made. For non prescription glasses, you can return within 14 days provided glasses are in original packaging.

4. For returns from outside the UK, please be aware that shipping costs will be your responsibility.

5. All our frames come with a one-year warranty. If you experience damage that is outside your control (like loose screws or a lens popping out), we’ll either repair or replace the frame, depending on the situation.

6. If your prescription is incorrect or outdated, Mad About Specs cannot be held responsible. We understand that mistakes can happen while entering your prescription details, so please be careful when entering in the prescription and if unsure be sure to email us the prescription and we can enter it for you!

7. For orders outside of UK there may be additional charges for shipping costs that will be emailed to you one order has been placed.

If you have any questions, feel free to email us at info@madaboutspecs.co.uk. No query is too big or too small!

Please send all reglaze/ returns to our lab office:

Mad About Specs 

8 Weird Wood

New Barn

Kent

DA3 7HT